When homeowners start planning an outdoor upgrade — whether it’s outdoor blinds, retractable awnings or a louvre roof — one of the most common questions we hear is:
“Why can’t installation happen straight after I book?”
It’s a great question.
And the answer is simple: your system is custom-designed, custom-measured and custom-built — for your home only. Nothing is picked from a shelf or pre-made in generic sizes.
Below is a clear, friendly FAQ explaining what actually happens between your first visit and installation, and why that time is essential for a flawless final result.
FAQ — Understanding the Timeline
1. Why can’t the sales consultant take exact measurements on the first visit?
Because the first visit is designed for planning, not precision engineering.
During the initial consultation, your sales specialist will take approximate sizes to provide a quote.
However, they cannot take final installation measurements yet — and here’s why:
the project may still change
access might require special ladders or equipment
structural points may need a second look
large or complex installs require more than one technician
safety checks must be done before final measurement
the sales consultant is not the licensed installer responsible for installation accuracy
Your final measurement appointment is carried out by a trained installer, whose job is to assess the space in detail and ensure the product will fit with millimetre precision.
This protects you from future issues like misalignment, light gaps or incorrect fitting.
2. What happens during the final site measure?
This is the technical, accuracy-focused appointment where we:
capture exact dimensions down to millimetres
assess wall surfaces, frames, rooflines or mounting points
check wind exposure, sun direction and shading
confirm bracket placement and structural needs
identify anything additional required (e.g. flashing, infills, posts, electrical points)
check access, height and equipment needs
This step is the foundation of a perfect outcome.
3. What does “custom manufacturing” actually involve?
A lot more than people realise — and it’s the reason your system looks seamless once installed.
Depending on the product, manufacturing may include:
cutting and sealing premium fabrics
powder-coating aluminium
making custom brackets or housings
assembling motors or automation
final mechanical and visual checks
cutting aluminium to size
welding aluminium
Custom manufacturing involves multiple specialists, machinery, suppliers and quality checks — which is why timelines vary.
4. Why do some products take longer than others?
It depends on complexity.
Faster to produce:
outdoor blinds
standard awnings
More complex and time-consuming:
louvre roof systems
structural privacy screens
large joined-span awnings
motorised multi-panel configurations
- Retractable roof systems
The more engineering required, the longer the manufacturing process.
5. Why is custom-made better than off-the-shelf?
This is the part many homeowners don’t see, but it’s significant:
Perfect fit: No light gaps, no rattling, no awkward joins
Longer lifespan: Custom-built systems use higher-grade materials
Better weather performance: Engineered for your wind direction and exposure
Cleaner aesthetic lines: Designed to blend with your architecture
Safer installation: Anchored to correct structural points
Better value long-term: You won’t replace it in a year
A custom system becomes a permanent part of your home or business, not an accessory.
6. Why do people feel like summer “arrives too quickly”?
Because upgrading an outdoor space takes planning — and summer always seems to sneak up earlier than expected.
By the time warm weather arrives, most homeowners start thinking about outdoor comfort, and demand spikes instantly. When that happens:
production lines get full
installers book out
suppliers get backlogged
and last-minute “before Christmas” installs become nearly impossible
Booking early means you secure:
your production slot
your installation window
and your stress-free start to summer
But this same principle applies year-round — any seasonal peak can cause bottlenecks.
7. Can the process be sped up?
Sometimes — but only when:
the product is simple
manufacturing line availability is open
the install is straightforward
materials are in stock
and weather/access align
More complex products (especially louvre roofs and retractable roof systems) cannot be ethically rushed — precision takes time.
If you need your project sooner, tell us at the consultation. We can assess feasibility based on system complexity.
Final Thought: A Little Time Creates a Beautiful Outcome
Your outdoor system is not just a purchase — it’s an investment in comfort, lifestyle and the way you use your home.
The time between booking and installation isn’t a delay.
It’s the process that guarantees:
a perfect fit
premium quality
safe installation
long-term durability
and a beautiful outdoor space you can enjoy every day
If you’re dreaming about transforming your outdoor area, starting the process early gives you more choices, smoother scheduling and the best possible result.
