Privacy Policy
1. Information we collect
We may collect personal information when you contact OBA, submit a form on our website, request a quote, purchase our products or services, communicate with us, or interact with our website and advertising.
This may include:
- your name, email address and phone number;
- residential, business or project address;
- information about your project and the products or services you are interested in;
- photographs, plans, measurements or other information you provide to help us assess your project;
- quote, order, installation and service information;
- communications you have with OBA; and
- information about how you interact with our website and advertising, such as pages visited, website interactions, device/browser information and advertising activity.
2. How we use your information
We may use your personal information to:
- respond to enquiries and provide estimates and quotes;
- arrange site visits, manufacture, installation and service;
- manage orders, invoices, warranties and customer relationships;
- recommend products or solutions relevant to your enquiry;
- improve our website, services and customer experience;
- understand how customers find and interact with OBA;
- measure and improve our advertising and marketing;
- send marketing communications where you have consented or where otherwise permitted by law; and
- meet our business, administrative and legal obligations.
Submitting an enquiry does not automatically subscribe you to OBA’s promotional email communications.
3. Marketing and advertising
OBA may occasionally send information about products, projects, technical resources, promotions and other relevant updates where you have consented to receive them or where otherwise permitted by law.
We may also use advertising services provided by platforms such as Google, Meta and LinkedIn to deliver, personalise and measure OBA advertising. This may include website remarketing and, where appropriate, using customer or contact information to create or match advertising audiences.
You can ask us to stop using your information for direct marketing at any time. Marketing emails will also include an option to unsubscribe.
Opting out of marketing will not prevent us from contacting you about an existing enquiry, quote, order, installation, warranty or service matter.
4. Website analytics, cookies and tracking
OBA uses cookies and similar technologies to operate and improve our website, understand how visitors use it and measure the effectiveness of our marketing.
We may use services including Google Analytics, Google Ads, Meta and call-tracking services such as AVANSER.
These services may collect information about your browser, device, website activity and interactions with OBA’s advertising.
Some of these technologies may be provided by third parties and may be used to measure advertising or show more relevant advertising.
Where applicable, you can manage your cookie and tracking preferences through the options provided on our website.
5. How we store and share information
OBA uses trusted service providers and business systems to help us manage enquiries, quotes, customer relationships, invoicing, communications, website analytics and advertising. These currently include services such as Capsule, Quotient, Xero, Google and Meta.
We may share personal information with service providers where reasonably necessary for them to provide services to OBA.
Some providers may process or store information outside Australia.
We do not sell customer contact lists or personal information to third parties.
We take reasonable steps to protect personal information from misuse, loss and unauthorised access or disclosure and retain information for as long as reasonably required for our business, legal, accounting, warranty and service purposes.
6. Photographs and project information
If you provide photographs, drawings, plans, measurements or other information about your property or project, we may use this information to assess your enquiry, recommend suitable products, prepare quotes and provide our services.
Providing project photographs for these purposes does not automatically give OBA permission to use identifiable photographs of your property for marketing or promotional purposes.
7. Your choices and rights
You may contact OBA to:
- ask what personal information we hold about you;
- request that inaccurate information be corrected;
- unsubscribe or opt out of direct marketing; or
- raise a question or concern about how we handle your personal information.
We may need to verify your identity before providing access to personal information.
8. Contact us
If you have a privacy question, would like to access or correct your information, opt out of marketing, or make a privacy complaint, please contact:
Outdoor Blinds & Awnings Australia
Email: sales@obaau.com.au
Phone: 02 8068 9293
Address: Unit 13, 17-21 Henderson St, Turrella, NSW 2205, Australia
We will review privacy enquiries and complaints and respond within a reasonable period.
If you are not satisfied with how we handle a privacy complaint, you may contact the Office of the Australian Information Commissioner.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technology or legal obligations.
The latest version will be published on our website.
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